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About The Role.

The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers and their specific support needs each day.

Overview of our roles

As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress.

Work Coaches are customer-focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.

As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.

If you're looking for a job that makes a clear difference to people's lives, a Work Coach role in DWP could be just what you are looking for.

What Work Coaches say about their roles

We think the best way to find out about what it is like being a Work Coach is to hear from the people doing the job directly. Below is a selection of insights from them.

Photograph of Privelege, a work coach. A quote from her reads: 'I get to connect with people in the community and I love it!'
Photograph of Kash, a work coach. A quote from him reads: 'Helping a customer find a job gives me a sense of achievement'

Here’s what 2 of our new Work Coaches have to say about their roles:

Photograph of Jasmine, a work coach. A quote from her reads: 'This role is really rewarding. I love talking to people and no day is the same. I've made so many friends through this role!'
Photograph of Krish, a work coach. A quote from him reads: 'Being a work coach absolutely feels like you're working with part of a team and supporting people.'

Why are we recruiting Work Coaches now?

The Covid-19 pandemic continues to affect the UK economy and the number of people looking for work and claiming benefit is increasing. DWP has already recruited significant numbers of new Work Coaches to transform for the better the lives of these fellow citizens who lost their jobs due to Covid-19. We need more caring and committed people to become Work Coaches to help us with this vital work.

Work Coaches have a critical role in the Jobcentre network, now more than ever. Our Work Coaches are the people that customers work with on a daily basis for the advice, coaching and support needed to secure themselves a job. A Work Coach’s guidance and encouragement can make a huge difference to these citizens’ chances of success.

What would my responsibilities be as a Work Coach?

The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of digital, telephone and face to face contact on a daily basis. Some of the main activities are set out below:

  • Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
  • Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world.
  • Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services
  • Building positive relationships with customers that encourages, motivates and builds trust.
  • Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
  • Making timely decisions, based on customer needs, and referring them to appropriate help and support.
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