Case Administrators play a key role, using their great organisational and communication skills to support their probation colleagues and help people on probation turn their lives around. It’s a challenging and rewarding role, with great
training, support and opportunities for progression.
Working in Case Admin
Helping people turn their lives around is immensely rewarding. Case Administrators play a key role within the Probation Service, supporting probation staff to work with people on probation.
As a Case Administrator, you will ensure:
all processes run efficiently
systems are maintained properly
offender and victim information is collated and prepared for case files
You will use your great communication skills to handle enquiries from colleagues, agencies and people on probation in a busy environment.
Case Administrators are based in a wide variety of settings, including courts, prisons and dedicated probation offices and in many areas across England and Wales.
You should:
be able to communicate with all kinds of individuals, including people in crisis
be capable of thinking on your feet and comfortable working independently in a busy environment
hold basic numeric skills
hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases
have the ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh
Eligibility
There are no qualification requirements for the Case Admin role.
To be a success in the role you will require basic numeracy skills, be proficient at Microsoft Word and have basic skills in Microsoft Excel as well as being able to use your own initiative, as required.
In addition you will need to be able fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
Pay
The national starting pay for the Case Admin role is £19,087.
If taking up a role in London, a London Weighting Allowance of £4,006 will be added to your national pay, where applicable, totalling £23,093.
Benefits
Annual Leave: Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus 8 public holidays and service days. Leave for part-time and job share posts will be calculated on a pro-rata
basis
Pension: The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF). Please visit www.gmpf.org.uk for further information.
Networks: The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management.
There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.
Civil Service Benefits: A wide range of other Civil Service benefits including childcare vouchers, a cycle to work scheme and travel loans.
*Operational grades within prisons operate 24 hours a day, seven days a week and you will be
expected to work on some public and bank holidays. Any that you do work will be added to your annual
leave entitlement.
Application process
Complete a short online application form
Shortly after applications close your application will be reviewed and sifted. For some roles you will be required to complete a short online test called the Civil Service Situational Judgement Test (CJST) and details
will be sent to you if the test is required.
If you pass the sift and – if required – the CJST you’ll be invited to an interview and sent some top tips to help you prepare.
Training and progression
We’ll make sure you have the training you need to do your job well, with dedicated learning and development. You’ll have many opportunities to develop in your role.
In your first months you’ll receive work-based training. You’ll be supported by your team throughout, and you’ll be there for them in turn.
Veteran’s Stories
Find out about Veterans who have taken up careers with HMPPS after leaving the Armed Forces.
