Stage 1: Application and short test
Take a short, online test
When you apply, you will receive an email with instructions on how to take our online test. This assessment checks that you have the right natural strengths and preferences to become part of our team. This should take around
40 minutes to complete, but there is no time limit.
Before you take the assessment, you will have the opportunity to practice and prepare for the real test. Once you apply, you will receive a link to access both practise and the actual test.
Stage 2: Interviews
If you pass the test, we’ll invite you for an interview.
In the interview, you will be asked a combination of behaviour-based and strength-based questions.
You don’t need to have worked in a prison before to do well – you can use examples from your personal and professional experiences.
In the interview, we will also assess your ability to speak and understand English, which is a Government requirement in public-facing roles, such as this, where you will be engaging with prisoners and visitors daily.
How to prepare
To prepare for the behaviour-based questions, think about what you have done in the past that could demonstrate the qualities and behaviours we are looking for in our OSG. These are:
- Communicating and influencing: Show that you are a ‘people’ person. You communicate clearly, concisely, and with confidence. You listen to others and adapt your communication style to suit the situation and audience
- Working together: Show that you are a team player. You develop good working relationships with others and are a positive and supportive team member
- Managing a quality service: Show that you are detail-orientated, hold excellent attention to detail and follow processes and rules. You have a strong work ethic and are willing to learn and improve
- Delivering at pace: Show that you are a quick thinker. You are highly resilient and quickly adapt to change. You are self-motivated and confident. Also, show determination and drive to solve problems and achieve results
No specific preparation is required for the strength-based questions, but you might find it helpful to think about why you would like to become an Operational Support staff, as well as personal strengths you can bring to
the role.
If
you feel you need reasonable adjustments, we can offer you support. Please inform us of this when prompted in your application form.
